The right technology, designed and implemented properly.
Contact centre technology is complex, fast-moving, and high-stakes. We help you cut through the noise, make the right decisions, and deliver implementations that actually work.
Technology should solve problems, not create them
Too many contact centre technology projects fail — not because the platform was wrong, but because the design was poor, the requirements were incomplete, or the implementation was rushed. The result is a system that frustrates agents, disappoints customers, and costs far more than it should.
myrcx brings 25+ years of hands-on technology experience to every engagement. We've designed and delivered hundreds of implementations across every major platform. We know what good looks like — and we know where projects go wrong.
What we cover
Platform Selection
Vendor-independent platform evaluation and selection. We define your requirements, run structured RFP processes, evaluate vendors objectively, and give you a clear, evidence-based recommendation.
Solution Architecture
End-to-end solution design — routing logic, IVR/IVA design, integration architecture, data flows, and reporting frameworks. We translate complex business requirements into a coherent technical design.
Implementation Management
Full implementation management from project initiation through to go-live. We manage vendors, coordinate internal teams, and keep delivery on track — protecting your investment and your timeline.
Platform Migration
Migration strategy, planning, and execution. Whether you're moving from on-premise to cloud or switching CCaaS platforms, we manage the complexity and minimise risk to your operations.
Systems Integration
CRM, workforce management, back-office, and third-party system integration. We design and deliver integrations that give agents the information they need and automate the workflows that slow them down.
Post Go-Live Support
Hypercare, optimisation, and ongoing advisory. We stay engaged after go-live to resolve issues quickly, tune the system, and ensure you're getting full value from your investment.
How we work
Requirements
We work with your business and technical stakeholders to build a complete, validated set of requirements — functional, non-functional, and integration.
Design
We produce a detailed solution design that covers every aspect of the implementation — routing, IVR/IVA, integrations, reporting, and agent experience.
Deliver
We manage the full delivery lifecycle — vendor management, testing, training, cutover planning, and go-live execution.
Optimise
Post go-live, we monitor performance, resolve issues, and continuously optimise the solution to deliver improving outcomes over time.
Planning a technology project?
Whether you're selecting a new platform, planning a migration, or trying to get more from your current technology — we can help.