Build your contact centre right from day one.
Standing up a new contact centre is one of the most complex projects a business can undertake. We've done it many times. We manage the full journey — so you can focus on your business.
Getting it right from the start
A greenfield contact centre build involves dozens of interdependent workstreams — site, technology, people, process, and governance — all of which need to come together on time and on budget. The cost of getting it wrong is enormous.
myrcx has led greenfield builds across a wide range of industries and scales. We bring a proven methodology, deep specialist expertise, and the project management discipline to deliver — from the first planning session to the first customer call and beyond.
What we cover
Business Case & Feasibility
Detailed business case development, site feasibility analysis, and cost modelling. We help you build the case for investment and make informed decisions about location, scale, and operating model.
Site Selection & Fit-Out
Location analysis, site selection, and fit-out management. We help you find the right site, define the workplace requirements, and manage the fit-out to deliver a contact centre environment that works.
Technology Procurement & Implementation
End-to-end technology selection, procurement, and implementation. We design the full technology stack, manage vendor selection, and deliver the implementation — on time and to specification.
Operating Model Design
Target operating model design covering organisational structure, roles, processes, governance, and performance frameworks. We design an operating model that's fit for purpose from day one.
Recruitment & Training
Recruitment strategy, volume hiring support, onboarding design, and training programme development. We help you build a team that's ready to perform from the moment the doors open.
Go-Live & Hypercare
Cutover planning, go-live management, and post-launch hypercare. We stay on-site through go-live and the critical early weeks to resolve issues quickly and ensure a smooth ramp to full operation.
How we work
Plan
We establish the full programme plan — workstreams, dependencies, milestones, and governance. Every workstream has a clear owner and a clear deliverable.
Design
We design every element of the contact centre — site, technology, operating model, and people — in parallel, managing the interdependencies carefully.
Build
We manage the full build phase — procurement, fit-out, technology implementation, recruitment, and training — keeping all workstreams aligned and on schedule.
Launch
We manage go-live and provide intensive hypercare support through the ramp period — ensuring issues are resolved quickly and performance builds to target.
Planning a new contact centre?
Talk to us early. The decisions you make in the planning phase have the biggest impact on outcomes — and the earlier we're involved, the more value we can add.