AI that actually works in your contact centre.
The hype around AI in contact centres is enormous. The reality is often disappointing. We help you cut through the noise, identify where AI genuinely adds value, and deliver solutions that work.
Practical AI, not promises
AI has real potential to transform contact centre performance — but only when it's applied to the right problems, designed properly, and integrated into your operations in a way that agents and customers actually embrace.
myrcx takes a pragmatic approach to AI. We start with your business outcomes, identify where automation and intelligence can genuinely help, and deliver solutions that are measurable, manageable, and built to last.
What we cover
Conversational AI & Virtual Agents
Design and implementation of conversational IVR, chatbots, and virtual agents. We design dialogue flows that customers actually want to use — reducing live agent demand while improving the customer experience.
Intelligent Routing
AI-powered routing that matches customers to the right agent based on intent, sentiment, skills, and history. We design routing strategies that improve first contact resolution and reduce transfers.
Agent Assist
Real-time AI tools that surface relevant knowledge, suggest next best actions, and guide agents through complex interactions. We help agents work faster and more confidently — reducing AHT and improving quality.
Interaction Analytics
Speech and text analytics implementation and optimisation. We help you understand what's really happening in your contact centre — at scale — and turn that insight into action.
AI Strategy & Roadmap
A structured assessment of your AI readiness and a prioritised roadmap for adoption. We help you build a credible, funded AI programme — not a collection of disconnected pilots.
IVR Modernisation
Legacy IVR assessment, redesign, and migration to modern conversational platforms. We replace frustrating touch-tone menus with natural language experiences that customers prefer.
How we work
Assess
We assess your current state, your data maturity, and your operational readiness for AI — giving you an honest picture of where you are and what's achievable.
Prioritise
We identify the highest-value AI use cases for your specific context and build a business case that justifies investment with realistic, measurable outcomes.
Design & Build
We design and deliver the solution — working with your technology vendors and internal teams to build something that integrates cleanly with your existing environment.
Measure & Improve
We establish clear success metrics from day one and stay engaged to monitor performance, tune models, and continuously improve outcomes.
Ready to explore AI for your contact centre?
We'll give you an honest assessment of where AI can genuinely help — and where it can't. No hype, just practical guidance.